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Realleader USA

FAQs

Find answers to common questions about quotes, orders, delivery, installation, warranty and support.

QuotesHow do I request a quote?

Build your quote through the website by browsing the product range and selecting "Add to Quote" on the equipment you are interested in. Once your quote inquiry is submitted, the Realleader USA team can review your selected items, confirm any specifications, customization, delivery or installation requirements, and come back to you with the next steps.

QuotesCan I add multiple products to one quote?

Yes. The website quote journey is designed so you can build a wider equipment list before submitting your inquiry. This is useful for full gym build-outs, strength areas, glute zones, cardio spaces, studio upgrades and mixed equipment packages.

QuotesWhat information helps the team quote accurately?

Useful details include the products you are interested in, your site location, whether you need delivery or installation, your access restrictions, your preferred colors or upholstery, whether you have a floor plan, and whether the project is a new facility, renovation or equipment upgrade.

QuotesWhat happens after I submit a quote inquiry?

The team will review your selected products and any details provided. They may contact you to confirm your specification, site access, delivery requirements, installation needs, customization choices or wider project plan before preparing the next steps.

ProductsCan I view and test the equipment before ordering?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

SupportWhere are the showrooms?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

ProductsIs the equipment customizable?

Yes. Items with a paint coating can be custom colored to suit your gym. The Order Roadmap also references customization options such as frame colors, upholstery, stitching and branding. Exact options depend on the product and should be confirmed as part of the quote process.

OrdersWhat is the typical lead time?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

DeliveryHow long does shipping take?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

OrdersWhat happens after an order is approved?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

OrdersWhat are the payment terms?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

Project quotesDo you offer finance?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

InstallationDo you offer installation?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

InstallationWhat do I need to prepare for delivery or installation?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

DeliveryShould I check the equipment when it arrives?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

DeliveryDo you deliver nationwide?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

OrdersHow do I track my order?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

WarrantyDoes the equipment come with a warranty?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

WarrantyWhat warranty is included?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

WarrantyWhat is not covered by warranty?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

WarrantyAre customers responsible for maintenance?

Include your model and ZIP code in your inquiry. The Realleader team will confirm the options and terms available for your facility.

OrdersCan I return unwanted goods?

Unwanted goods are not refundable as standard. Any repurchase option would be at Realleader USA’s discretion and subject to the agreed Terms & Conditions.

SupportDo you have an affiliate program?

Yes. Realleader USA offers affiliates 15% of each referred order's sales profit.

SupportHow do I contact Realleader USA?

Use the form on our Contact page to send the team your inquiry. For quote inquiries, the preferred route is to build a quote through the website first so the team can see the equipment you are interested in.

Still need help?

Build your quote online or send the team your site details, floor plan or order question and they’ll route it properly.

Contact Realleader